Frequently Asked Question

Why don't I have access to Google Meets new features like Breakout Rooms?
Last Updated 2 months ago

  • If you have never had access to these features:
    • Is the feature brand new? Google rolls features out to a domain slowly over the course of 2-3 weeks. This means that some users may have access while you still do not. If after this period of time, you still cannot use the feature, submit a HelpĀ Desk ticket.
  • If you had access at one point but it has disappeared:
    • First try to reload Google Chrome policies on your device:
      • Open Google Chrome.
      • In the address bar type chrome://policy/.
      • Click the "Reload policies" button.
      • Restart Google Chrome.
      • The next time that you join a Meet, click the "Allow" button in the windows that pop up.
    • If this does not work, turn off Google Chrome browser sync. Then turn it back on and sign back in to your Mansfield account. Here is Google's guide for accessing these settings.
    • If you still cannot use the feature, submit a Help Desk ticket.
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