Welcome to the MPS Help Desk!

In order to streamline support requests and better serve you, we have implemented a new online ticketing system! Every support request is assigned a unique ticket number which you can use to track support progress online.

We also are happy to provide a new Knowledge Base, where you can find answers to many frequently-asked questions. Simply enter your search term in the bar below and any relevant articles will appear. We are updating this repository every day, so be sure to check it out if you need a quick question answered!

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Chromebooks

Performing a Hardware Reset on a Chromebook

If your Chromebook is not charging, has keys not working, is not displaying anything (blank screen), or any other similar issues, you can attempt a ...

Google Meets running slow or crashing? Try these steps!

When using Google Meets for classroom meetings, you may notice some performance issues, such as slowdown, choppiness, or outright crashing. We ...

Need to connect your Chromebook to a printer?

Follow the attached guide if you are a staff member or student connecting to a printer in your home. If you're a staff member attempting to print in ...

Is your Chromebook frequently dropping wifi on your home network?

This is most likely due to a few key settings that are not enabled. These two settings are called Automatic Network Connection and Network ...

Does your Chromebook have physical damage or power issues that require servicing?

After shifting to a hybrid model of schooling, we have established a process for students to get their Chromebooks serviced by our technicians. All ...

G-Suite Apps

Google Meet says my camera and microphone are blocked. How do I fix it?

This problem is caused by Google Chrome's privacy permissions. Every web page that needs access to your camera and microphone needs you to first give ...

Why don't I have access to Google Meets new features like Breakout Rooms?

If you have never had access to these features:Is the feature brand new? Google rolls features out to a domain slowly over the course of 2-3 weeks. ...

Mimecast

Questions about your Mimecast Personal Digest? Check here!

With the introduction of Mimecast email protections and filtering in place, you will be receiving regular emails from Mimecast called a ‘Personal ...

Welcome to the MPS Help Desk!

Featured Knowledge Base Articles

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