Welcome to the MPS Help Desk!

If you require assistance with your district technology resources, our team is here to provide it. You can submit a ticket on this page, which ensures our team sees it and can address it as soon as possible. Every support request is assigned a unique ticket number as well, which you can use to track the status of online.

You can also utilize our Technology Knowledge Base from this page; in it, you can find answers to many frequently-asked questions. Simply enter your search term in the bar below and any relevant articles will appear. We are updating this repository regularly with new features, so be sure to check it out if you need a quick question answered!

Open a New Ticket

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Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Chromebooks

Performing a Hardware Reset on a Chromebook

If your Chromebook is not charging, has keys not working, is not displaying anything (blank screen), or any other similar issues, you can attempt a ...

Google Meets running slow or crashing? Try these steps!

When using Google Meets for classroom meetings, you may notice some performance issues, such as slowdown, choppiness, or outright crashing. We ...

Need to connect your Chromebook to a printer?

Follow the attached guide if you are a staff member or student connecting to a printer in your home. If you're a staff member attempting to print in ...

Is your Chromebook frequently dropping wifi on your home network?

This is most likely due to a few key settings that are not enabled. These two settings are called Automatic Network Connection and Network ...

Does your Chromebook have physical damage or power issues that require servicing?

After shifting to a hybrid model of schooling, we have established a process for students to get their Chromebooks serviced by our technicians. All ...

G-Suite Apps

Google Meet says my camera and microphone are blocked. How do I fix it?

This problem is caused by Google Chrome's privacy permissions. Every web page that needs access to your camera and microphone needs you to first give ...

Why don't I have access to Google Meets new features like Breakout Rooms?

If you have never had access to these features:Is the feature brand new? Google rolls features out to a domain slowly over the course of 2-3 weeks. ...

Software Troubleshooting

I Can't Access Smart Notebook; the Trial has Expired! What Can I Do?

This is a common issue that arises when new users receive a replacement PC, or if their user profile has been wiped for any reason. Luckily, the ...

Start of Year

How Do I Set Up My Classroom Computer?

With another new school year, computers, phones, and other devices will need to be reconnected. Linked below, you will find a guide to use as a ...

How Do I Access My Voicemail?

Attached, you will find a guide to use as a reference when trying to access and or set up your voicemail for the first time. Due to the sheer ...

Welcome to the MPS Help Desk!

Featured Knowledge Base Articles

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