Welcome to the MPS Help Desk!

Welcome back for the 2023-2024 School Year!

The Technology Department has been hard at work this summer making updates and improvements to our technology environment. This includes changes to wifi access, user passwords, and more. Be sure to check out the Tech Announcements Website here to learn more!

If you require assistance with your district technology resources, our team is here to provide it. You can submit a ticket on this page, which ensures our team sees it and can address it as soon as possible. Every support request is assigned a unique ticket number as well, which you can use to track the status of online.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Chromebooks

Performing a Hardware Reset on a Chromebook

If your Chromebook is not charging, has keys not working, is not displaying anything (blank screen), or any other similar issues, you can attempt a ...

Google Meets running slow or crashing? Try these steps!

When using Google Meets for classroom meetings, you may notice some performance issues, such as slowdown, choppiness, or outright crashing. We ...

Need to connect your Chromebook to a printer?

Follow the attached guide if you are a staff member or student connecting to a printer in your home. If you're a staff member attempting to print in ...

Is your Chromebook frequently dropping wifi on your home network?

This is most likely due to a few key settings that are not enabled. These two settings are called Automatic Network Connection and Network ...

Does your Chromebook have physical damage or power issues that require servicing?

After shifting to a hybrid model of schooling, we have established a process for students to get their Chromebooks serviced by our technicians. All ...

Start of Year

How Do I Set Up My Classroom Computer?

With another new school year, computers, phones, and other devices will need to be reconnected. Linked below, you will find a video guide to use as a ...

How Do I Use My New LCD Smartboard?

The Digital Learning Department was able to put together a comprehensive guide to help with becoming acclimated to your new classroom equipment, ...

How Do I Adjust the Volume on My New Smartboard?

Make sure that the proper output source is selected. It is always going to start with SBID.Click on the speaker icon in the bottom right of your ...

How Do I Access My Voicemail?

Attached, you will find a guide to use as a reference when trying to access and or set up your voicemail for the first time. Due to the sheer ...

Welcome to the MPS Help Desk!

Featured Knowledge Base Articles

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