Welcome to the MPS Help Desk!

UPDATE 09/18/20: 

We have added a new Google Meets help topic that you can select when opening a new ticket. Please use this topic whenever you are submitting issues with Google Meet. We ask that you also provide your Meet Code, as it allows us to check metrics regarding your Meet in particular and better diagnose potential causes.

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You can find your Meet Code in the link you send to students. An example is highlighted above.

Please know that we understand any frustrations and anxiety stemming from these issues. Rest assured that this is a top priority for our department! We are working around the clock with neighboring districts, our internet providers, and Google themselves to determine any possible steps we can take to ensure you have as smooth an experience as possible.

Thank you for your patience, and please stay tuned as we provide further direction in the future!

In order to streamline support requests and better serve you, we have implemented a new online ticketing system! Every support request is assigned a unique ticket number which you can use to track support progress online. 

We also are happy to provide a new Knowledge Base, where you can find answers to many frequently-asked questions. Simply enter your search term in the bar below and any relevant articles will appear. We are updating this repository every day, so be sure to check it out if you need a quick question answered!

Open a New Ticket
Please provide as much detail as possible so we can best assist you. If you need to update a previously submitted ticket, please sign in using your network credentials.
Open a New Ticket
Check Ticket Status
You can view progress on your support request here, including any previous responses. You can also view previous tickets by signing in using your network credentials.
Check Ticket Status
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