Frequently Asked Question
If your Chromebook is not charging, has keys not working, is not displaying anything (blank screen), or any other similar issues, you can attempt a hardware reset to fix it quickly and on your own!
Simply press and hold both the Power and Refresh (circular arrow on the top row) buttons on the keyboard for about five seconds, release them, and then press the Power button once more. Within thirty seconds, the Chromebook should restart and be ready for use.
You can also use this linked document for directions: Perform a Hardware Reset
While this does often fix numerous problems, it will not fix everything. If you are still having trouble with your Chromebook after attempting a hardware reset, please fill out a ticket and our team will be happy to assist you further!